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Returns & Exchange Policy

Returns

At MasterForm, we believe the selection of chairs we have carefully chosen are amazing and everyone should try one. We are so confident you will fall in love with it at first use, that we are offering 30 days free trial risk free! If you are not completely satisfied, we will work to resolve any questions or concerns you may have and if that doesn't work, you can return for a full refund!. To understand our refund and return policy please refer to the chart below.

Below is a break down of our return/refund policy.

New and unassembled Used and undamaged
Return Period Up to 30 days upon receiving the goods based on associated tracking information
Return Fee Free Free
Details • The frame is in the original unused, and unassembled condition.

• The returned frame must be disassembled and repacked into its original packaging 

Damaged We may charge a fee for damaged returned goods.
Refund Refund will be initiated to the customer after 14 days of receiving and inspection of the returned goods.
Replacement parts  Shipment for replacement parts will be covered by MasterForm up to 30 days upon receiving the chair.

 

• Customers are responsible for the return shipping and cost.

Warrantor Contact: info@masterform.ca
MasterForm
Address: xxxxx
Email: info@masterform.ca